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On Premise/Call Center Solutions

Advanced solutions for businesses with higher call volumes and customer service needs

Real-time Analytics
Operator Panels
Custom Reporting
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High
Uptime SLA
RM119
Starting Price
24/7
Monitoring
Real-time
Analytics
Enterprise Grade

Advanced Call Center Solutions

Designed for businesses with high call volumes and sophisticated customer service requirements. Our Scale plans provide enterprise-level features with the flexibility and scalability of cloud technology.

Real-time Performance Monitoring

Monitor call center performance with live dashboards and instant analytics.

Advanced Integration Capabilities

Seamlessly integrate with your existing CRM and business applications.

Comprehensive Reporting

Generate custom reports and gain deep insights into call center operations.

Call Center Dashboard
Live Analytics

Scale Cloud PBX Plans

Advanced call center solutions designed for growing and established businesses

SCALE-10

RM119/month

Entry-level call center

  • 10 Extensions
  • 4 Concurrent Calls
  • 500 Minutes Call Recording
  • Complete Inbound Call Center Solution
  • Operator Panel & Wallboard
  • Insightful Call Reports (Graphs/Charts)
  • Linkus UC Clients for Desktop & Mobile
  • Linkus Chat
Get Started
Most Popular

SCALE-20

RM199/month

Growing call center

  • 20 Extensions
  • 8 Concurrent Calls
  • 500 Minutes Call Recording
  • Complete Inbound Call Center Solution
  • Operator Panel & Wallboard
  • Insightful Call Reports (Graphs/Charts)
  • Linkus UC Clients for Desktop & Mobile
  • Linkus Chat
  • Real-time Analytics Dashboard
Get Started

SCALE-30

RM299/month

Established call center

  • 30 Extensions
  • 12 Concurrent Calls
  • 500 Minutes Call Recording
  • Complete Inbound Call Center Solution
  • Operator Panel & Wallboard
  • Insightful Call Reports (Graphs/Charts)
  • Linkus UC Clients for Desktop & Mobile
  • Linkus Chat
  • Real-time Analytics Dashboard
  • CRM Integration
Get Started

SCALE-40

RM389/month

Enterprise call center

  • 40 Extensions
  • 16 Concurrent Calls
  • 500 Minutes Call Recording
  • Complete Inbound Call Center Solution
  • Operator Panel & Wallboard
  • Insightful Call Reports (Graphs/Charts)
  • Linkus UC Clients for Desktop & Mobile
  • Linkus Chat
  • Real-time Analytics Dashboard
  • CRM Integration
  • Custom Reporting
Get Started

Enterprise Call Center Features

Professional tools designed for high-performance customer service teams

Operator Panel & Wallboard

Real-time monitoring of call center activities with comprehensive dashboards and visual displays for team performance tracking.

  • Live call queue monitoring
  • Agent status tracking
  • Performance metrics display
  • Customizable layouts

Insightful Call Reports

Advanced analytics with graphical representations of call data, agent performance, and customer service metrics.

  • Interactive charts and graphs
  • Custom report building
  • Export to multiple formats
  • Scheduled reporting

CRM Integration

Seamless integration with popular CRM platforms for enhanced customer interactions and data synchronization.

  • Automatic contact pop-ups
  • Click-to-call functionality
  • Call logging automation
  • Multi-CRM support

Linkus Unified Communications

Comprehensive UC platform with voice, video, chat, and collaboration tools for desktop and mobile devices.

  • Unified messaging
  • Video conferencing
  • Team collaboration
  • Mobile workforce support

Add-Ons & Optional Features

Enhance your solution with these optional features

Additional DID Numbers

RM 10/month

Add extra direct inward dialing numbers for different departments or marketing campaigns.

  • Malaysian geographic numbers
  • Easy number porting

Extra Call Recording Storage

RM 10/month per 500MB

Expand your call recording storage capacity for compliance or quality assurance needs.

  • Secure cloud storage
  • Easy search and retrieval
  • Encrypted storage

International DID Numbers

RM 70/month

Establish local presence in other countries with international DID numbers.

  • 60+ countries available
  • Forward to your Malaysian numbers
  • Professional global presence

Advanced Analytics

RM 99/month

Get deeper insights with advanced call analytics and custom reporting.

  • Custom report building
  • Export to CSV/PDF
  • Real-time dashboards

CRM & Business Integration

Seamlessly connect with your existing business tools and platforms

Automated Workflows

Trigger automated actions based on call events and customer interactions.

Real-time Sync

Keep customer data synchronized across all your business applications.

Unified Analytics

Combine call data with business metrics for comprehensive insights.

Terms & Conditions

Important information about our Scale Cloud PBX services

Pricing & Payment

  • Subject to 8% SST All prices exclude service tax
  • Minimum 12 months subscription With advance payment required
  • One Time Activation RM300 Includes Remote Setup & Training Session
  • On-site setup & training Subject to service charges

Number & Channel Management

  • DID number assigned randomly Subject to approval and availability
  • Required business registration Forms & address verification needed
  • Additional inbound channel or DID RM10/month per additional number

Call & Storage Charges

  • Free call minutes applicable Malaysia Mobile and Nationwide only
  • Additional 10,000 minutes recording RM80/month
  • Additional 1GB recording storage RM50/month
  • Outbound call charges separately Billed in prepaid basis
  • Malaysia Local & Mobile rates As low as RM0.08/min
  • IDD calls charged separately Competitive international rates

Ready to Scale Your Call Center?

Contact our enterprise solutions team for a customized quote and personalized demonstration of our advanced call center features.

Get Enterprise Quote Schedule Demo
Free Needs Assessment
Custom Solution Design
Dedicated Account Manager