Authorised WhatsApp Business API Provider · Malaysia

Reach Every Customer via
WhatsApp Business API

Power your business with the world's most-used messaging platform. Send Marketing, Utility, Authentication & Service messages at scale — backed by Mobiweb's Malaysian local support team.

AI Chatbot Bulk Messaging OTP / TAC 130+ Countries Authorised WABA Provider
Start Free Trial Live Demo
1,000+Businesses Served
99%Uptime SLA
24/7Local Support
1–3 DaysSetup Time
RM 0.10
Auth OTP / message
130+
Countries covered
iwsapp Business
● Online
✅ Order #8821 confirmed! Est. delivery 3–5 days10:02 AM
🔐 Your OTP: 482910 — valid 5 mins10:03 AM
Thank you! Got it 👍10:03 AM
🎁 Exclusive: 20% off next order. Use: VIP2010:05 AM
Trusted by industries
E-Commerce Banking & Finance Healthcare Education Government Hospitality Automotive
WhatsApp Message Categories

One API. Four Powerful Message Types.

Meta defines four WhatsApp Business message categories — each for a specific purpose, with transparent per-message pricing in Malaysia.

Marketing

Promotions & Campaigns

Business-initiated promotional messages — product launches, loyalty offers, and re-engagement campaigns to opted-in customers.

Bulk BroadcastFlash SalesLoyalty RewardsAbandoned Cart
RM 0.50 / message (MY)
Utility

Transactional Alerts

Triggered by user actions — order confirmations, payment receipts, appointment reminders, and subscription updates.

Order UpdatesPayment AlertsRemindersInvoices
RM 0.12 / message (MY)
Authentication

OTP / TAC Verification

Secure one-time passwords for user login, account registration, and financial transaction verification via WhatsApp.

Login OTPTAC Code2FAPassword Reset
RM 0.10 / message (MY)
Service

Customer Support

Customer-initiated conversations within a 24-hour window — now billed per message, in line with Meta's updated pricing (effective 1 October 2026).

Inbound SupportLive ChatAI ChatbotComplaints
RM 0.10 / message (MY)
All Malaysia rates are price excl. tax International destination charges apply — we support 130+ countries. View full pricing →
Our Solutions

Complete Business Communication Suite

Enterprise-grade messaging built for Malaysian businesses — from SMEs to large enterprises and government agencies.

WhatsApp Business API

Authorised WhatsApp Business API access — send at scale with template management, rich media support, and full analytics dashboard.

  • Authorised WhatsApp Business API access
  • Rich media: images, video, documents
  • Template approval management
  • Malaysian number porting support
  • All 4 Meta message categories
Learn More
Most Popular

WhatsApp AI Agent

Deploy an intelligent AI chatbot that handles customer queries 24/7 in Bahasa Malaysia, English, and Chinese — with seamless human handoff.

  • Natural language understanding (NLP)
  • Tri-lingual: BM, English, 中文
  • No-code setup, custom AI training
  • Human agent handoff workflow
  • Knowledge base integration
Learn More

SMS Services

Reliable bulk SMS reaching all Malaysian telcos and global networks — with real-time delivery reports, custom sender ID, and REST API.

  • All Malaysian telcos supported
  • Real-time delivery reports
  • REST API & web dashboard
  • Custom sender ID
  • OTP SMS delivery
Learn More
New Module

Now Answer Your Facebook Customers with Meta Messenger

Connect your Facebook Page to iwsapp.my and manage Messenger enquiries from the same portal your team uses for WhatsApp—complete with chatbot auto-replies, agent handover, reports and API integration.

Unified WhatsApp + Messenger inbox 24/7 chatbot and auto-replies No customer phone number required Incoming messages are free
Explore Messenger Getting Started
Automation & Flows

Automate Conversations Without Code

Build smart WhatsApp journeys visually — send a message, call your API, branch on the result, and let AI reply. No developers needed.

Send MessageGreet & ask
Call APIVerify / look up
BranchSuccess / fail
AI ReplySmart answer

WhatsApp Flow Builder

Drag-and-drop nodes to build registration, booking, and support flows visually.

Explore Flow Builder

Automation Examples

See real AI chatbot and WhatsApp Flow conversations in action.

See Examples
Why iwsapp.my

Built for Malaysian Businesses

We're not just a reseller — we're a Malaysian company that understands local business needs and the way Malaysians communicate.

Fast 1–3 Day Setup

Streamlined onboarding with Meta compliance handled end-to-end by our experienced team.

Authorised WABA Provider

Authorised Business Solution Provider — genuine API access, no grey-market risk.

Real-Time Analytics

Track delivery, read rates, and campaign ROI with live dashboards and reports.

Secure & Encrypted

Messages are end-to-end encrypted by Meta's WhatsApp infrastructure.

Malaysian Support

KL & Penang offices. Support in BM, English and Chinese — Mon to Sat.

130+ Countries

Send internationally with transparent per-country destination rates.

Industry Solutions

Tailored for Every Sector

WhatsApp Business API transforms how Malaysian businesses connect with customers across every industry.

Boost E-Commerce Sales with WhatsApp

Turn conversations into conversions — engage shoppers at every stage from browse to checkout to post-purchase loyalty.

  • Order confirmations & tracking updates (Utility)
  • Personalised promotional campaigns (Marketing)
  • Abandoned cart recovery messages
  • 24/7 AI-powered customer support (Service)
  • Payment reminders & invoice sharing (Utility)
ShopMY Store● Online
✅ Order #8821 confirmed! Est. delivery: 3–5 days10:02 AM
📦 Your parcel is out for delivery today!10:30 AM
Thank you! 😊10:31 AM
🎁 Special: 15% off next order. Code: LOYAL152:00 PM

Secure Banking & Finance Communication

Deliver time-sensitive financial messages with the security and reliability your customers expect.

  • OTP / TAC delivery for transactions (Authentication)
  • Account alerts & fraud detection notices (Utility)
  • Loan & investment application updates
  • Portfolio statements & financial reports
  • Secure encrypted document sharing
MyBank Alerts● Secure Channel
🔐 TAC for RM2,500 transfer: 847291. Valid 5 mins. Do not share.3:12 PM
✅ Transfer completed. Balance: RM 12,480.503:13 PM

Healthcare Patient Engagement

Improve patient outcomes and reduce no-shows with timely, personalised health communications.

  • Appointment reminders & confirmations (Utility)
  • Medication & dosage reminders
  • Lab results & test report delivery
  • Telemedicine consultation links
  • Health tips & wellness campaigns (Marketing)
KlinikSehat● Medical
📅 Reminder: Appointment with Dr. Lim tomorrow at 10:00 AM, Level 3.4:00 PM
Confirmed, thank you! ✅4:02 PM
Your lab results are ready. View securely →4:15 PM

Education & Learning Communication

Keep students, parents, and educators connected with instant, reliable messaging at scale.

  • Class schedules & timetable updates (Utility)
  • Assignment deadlines & submission reminders
  • Parent-teacher communication
  • Exam schedules & result notifications
  • Course promotions & enrolment campaigns (Marketing)
UniMalaya Portal● Academic
📚 Assignment: Lab #3 due tonight 11:59 PM9:00 AM
Got it! Submitting now 📎9:05 AM
🎓 Your results are now available. Check portal →2:00 PM
Transparent Pricing

Pay Per Message. Nothing Else.

No setup fee. No monthly fee. All features included. Just top up and send.

Marketing
RM 0.50
per message

Promotions, campaigns & loyalty offers to opted-in customers.

Utility
RM 0.12
per message

Order updates, payment alerts & appointment reminders.

Authentication
RM 0.10
per message

OTP & TAC codes for login and transaction verification.

Service
RM 0.10
per message

Replies to customer-initiated chats within a 24-hour window.

No Setup Fee No Monthly Fee All Features Included Prepaid — Pay As You Go Full pricing details
FAQ

Frequently Asked Questions

Everything you need to know about WhatsApp Business API in Malaysia.

WhatsApp Business API is the enterprise version — allowing you to send at scale, automate via AI chatbots, integrate with your CRM, and manage multiple agents on one account. Unlike the free app (limited to one device and manual sending), the API supports high-volume programmatic messaging with template approval management.
Meta defines four categories: Marketing (RM 0.50/msg) for promotions, Utility (RM 0.12/msg) for transactional alerts, Authentication (RM 0.10/msg) for OTP/TAC codes, and Service (RM 0.10/msg) for customer-initiated support within a 24-hour window. Note: effective 1 October 2026, Meta charges service messages per message (previously per 24-hour session). All rates are price excl. tax
Typically 1–3 business days. Our team handles Meta Business Manager verification, WABA account provisioning, and phone number registration — guiding you through every step at no extra charge.
Yes — you can port an existing Malaysian mobile or landline number to WhatsApp Business API. The number must not currently be active on any WhatsApp account. Our team guides you through migration at no extra charge.
Yes — we support 130+ destination countries with transparent per-country rates covering all of Asia Pacific, Europe, Middle East, Africa, and the Americas. Contact us for a full international rate sheet.
Yes. We are Mobiweb Sdn Bhd (760405-K), a Malaysian-registered company. WhatsApp messages are end-to-end encrypted by Meta's infrastructure. As the sender, you remain responsible for obtaining proper consent from your contacts.
Have more questions? Contact our team →
Get Started Today

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Reach Your Customers?

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