Chat With Your Customers on META Messenger
Connect your Facebook Page to our platform and handle customer conversations directly from your portal — with the same chatbot, auto-reply and inbox tools you already use for WhatsApp. Customers who message your Page reach your bot instantly.
Your Facebook Page, Answered From One Portal
Messenger works differently from WhatsApp in one important way — the customer always starts the conversation by messaging your Facebook Page, and your business replies. There's no phone number involved; contacts are identified by their Facebook profile.
WhatsApp vs Messenger
The two channels complement each other — use WhatsApp for outbound reach, and Messenger to serve the customers who contact you on Facebook.
Already on WhatsApp? Messenger uses the same portal, chatbot and inbox — connect your Page in one guided session →
From Facebook to Your Portal — and Back
One connected loop: the customer messages your Page, your bot answers instantly, your team follows up, and every message and charge is logged.
Benefits for Your Business
Messenger turns your Facebook Page from a marketing channel into a customer-service channel — without adding another tool to your team's day.
Reach Customers Without Phone Numbers
Many customers browse your Facebook Page but never share a phone number. Messenger lets you serve them anyway — identity comes from their Facebook profile.
Instant Response, 24/7
Your chatbot answers the moment a customer messages your Page — nights, weekends and public holidays included. No enquiry waits until Monday.
Never Miss a Facebook Enquiry
Page messages stop getting lost in a shared Facebook login. Every conversation lands in the portal inbox where your whole team can see and answer it.
Configure Once, Reply Everywhere
The chatbot rules, welcome messages and inbox workflow you built for WhatsApp work on Messenger too — zero duplicate setup, zero retraining.
Pay Only for What You Send
Incoming messages are free and outgoing replies are billed per message from a dedicated balance — costs scale exactly with the conversations you handle.
Your Page Stays Yours
You only grant messaging permission. Your Facebook Page remains fully under your ownership, and you can disconnect anytime.
Popular Use Cases
If customers find you on Facebook, Messenger is where they'll ask — here's what Malaysian businesses handle on the channel every day.
Product & Price Enquiries
Answer "how much?", "got stock?" and "can deliver?" instantly with keyword auto-replies, then hand over to an agent to close the sale.
Order Status & Support
Customers who ordered from your Facebook posts check delivery status where they bought — on your Page. Send tracking info and documents as files.
Appointments & Bookings
Clinics, salons and workshops take booking requests straight from Page visitors — the welcome message collects the details before your staff even reply.
Campaign Follow-Up
Facebook ad and post enquiries flow into the same inbox. Use personalised CSV sending to follow up with everyone who asked about a promo.
Everything You Need to Go Live
From capabilities and pricing to guided API integration support — the whole Messenger module in four steps.
Ready to Answer Your Facebook Customers?
Connect your Facebook Page in a single guided session. We activate the channel, apply your rates, and your Auto Reply catches every chat from day one.