Simple, Transparent Pricing
Pay only for what you actually use — no setup fee, no monthly fee, and every feature included from day one.
One Rate per Category. No Hidden Fees.
Marketing, Utility and Authentication are charged per message. Service is billed in both directions at RM 0.10 — inbound once per 24-hour session, outbound per message. No hidden fees.
Promotional & Campaign Messages
Business-initiated messages sent to opted-in customers — promotions, launches, loyalty offers, re-engagement campaigns. Requires pre-approved templates.
Transactional & Alert Messages
Triggered by a user action — order confirmations, payment receipts, appointment reminders, shipping updates. Highest open rates of all message types.
OTP / TAC Verification
One-time passwords for login, transaction verification, and 2FA. Meta's dedicated OTP template with auto-expiry. End-to-end encrypted and more reliable than SMS.
Messages Your Customers Send You
When a customer messages you first, a 24-hour service window opens. Inbound is billed once per 24-hour session — no matter how many messages that customer sends you inside the window.
Your Replies Inside the 24-Hour Window
Every reply you send back — from an agent, the shared inbox, AI Reply, or the API — while the 24-hour service window is open. Billed per message since 1 October 2026, when Meta moved outbound service messages from session billing to per-message billing. Same rate as Authentication.
What's Included with Every Account
No setup fee and no monthly fee for sending messages. The following is standard for all accounts — just pay the per-message rates above.
Advanced Features — Subject to Quotation
The following are optional add-on modules. They are not included in the standard per-message rate and are priced separately based on your requirements. Contact us for a custom quote.
Done-for-You AI Reply Setup
WhatsApp AI Reply has no extra AI fee, and you can set it up yourself in the portal. Choose this service if you'd rather our team builds your knowledge base, writes your answers in BM, English and Chinese, and configures handoff for you.
Done-for-You AI Journeys
Prefer not to build journeys yourself? Our team designs and builds them in the AI Journey Builder for you: bookings, lead capture, order lookups through your API, surveys and agent routing.
Multi-Agent Inbox
Shared team inbox allowing multiple agents to handle WhatsApp conversations on one business number — with assignment, internal notes, and performance reports.
Custom CRM & System Integration
Full API integration with your existing CRM, ERP, e-commerce platform, or custom backend system — including webhook configuration and data sync setup.
Advanced Analytics Dashboard
Custom reporting dashboards with campaign ROI tracking, agent performance metrics, customer journey analytics, and scheduled export reports.
Managed Setup & Onboarding
Full end-to-end setup service — we handle everything from Meta verification, number porting, template writing, testing, and staff training for your team.
Up and Running in 1–3 Days
No complicated contracts or tiers. Contact us, we set everything up, you top up credits and start sending.
Contact Our Team
WhatsApp or email us. Tell us your business type and expected message volume. We'll advise on the best setup.
WhatsApp UsAccount Setup
We handle Meta Business Manager verification and WhatsApp number provisioning on your behalf. No technical knowledge needed.
Template Approval
We guide you through creating and submitting message templates for Meta approval. Typically approved within 1–3 business days.
Top Up & Send
Top up your prepaid credits. Start sending messages immediately — pay only for what you send, at the rates above.
Sending to International Numbers?
Rates vary by destination country. We cover 130+ countries across Asia Pacific, Europe, Middle East, Africa, and the Americas. Contact us for a full international rate sheet.
Common Questions
Inbound — RM 0.10 per 24-hour session. When a customer messages you first, a 24-hour window opens and you are charged once for that window, however many messages the customer sends inside it.
Outbound — RM 0.10 per message. Every reply you send inside that window is charged individually, whether it comes from an agent, the AI chatbot, or the API. This changed on 1 October 2026, when Meta moved outbound service messages from session billing to per-message billing.
In practice, a conversation where you send five replies is now one inbound session plus five outbound messages. Concise replies and a well-tuned chatbot reduce your outbound cost directly. Marketing, Utility and Authentication rates are unchanged.
WhatsApp AI Reply has no extra AI fee. Each AI reply is sent as a standard service message and charged at the Service rates above.