⚡ META Messenger · Features

Everything Runs Inside the Portal You Already Use

No extra software needed. Your Messenger channel plugs straight into the same inbox, chatbot, reports and credit system as your other channels — here's everything you get.

See It in Action

One Inbox — WhatsApp and Messenger Side by Side

This is what your team sees: Messenger conversations sit in the same portal inbox as WhatsApp, each tagged with its channel. The bot answers first, then any agent can pick up the thread with full history.

  • Channel badges — instantly see whether a chat came from Messenger or WhatsApp
  • Bot-to-agent handover — auto-replies are labelled so agents know what the customer already saw
  • Full history per contact — every past message, file and reply in one thread
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📥 Unified Messenger Conversations

Messenger chats appear in your portal inbox alongside WhatsApp — one place for all customer conversations, with full history per contact.

  • Customers identified by Facebook profile — no phone number required
  • Live conversation view with agent takeover from the bot
  • One inbox, every channel — no app switching
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💬 Send Text Messages & Files

Reply with plain text, images, documents and attachments — from the portal inbox or straight from the API.

  • Text replies with link previews
  • Images, PDFs and document attachments
  • Send from portal or programmatically via API
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📄 Personalised CSV Sending

Upload a CSV of recipients and merge fields to send personalised messages to multiple customers in one batch — each contact sees their own name, order number or details.

  • Merge columns into your message text
  • Batch sending with per-row personalisation
  • Same familiar CSV workflow as your other channels
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🤖 Chatbot & Auto-Replies

Your keyword replies and welcome messages work on Messenger exactly like on WhatsApp — configure once, reply everywhere.

  • Keyword-triggered automatic replies
  • Welcome messages for first-time contacts
  • Instant response, 24/7 — even outside office hours
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⚙️ API & Webhooks

One JSON endpoint for text, file and template sends — plus inbound message and delivery status webhooks so your system stays in sync.

  • HTTPS POST · JSON — up to 20 recipients per request
  • Inbound message webhook with media support
  • Delivery status callbacks (Sent · Delivered · Failed)
Ask about Messenger API integration →
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📊 Outbound, Inbound, Daily & Monthly Reports

The same reporting you know from the WhatsApp channel — every message, direction, status and charge is logged.

  • Outbound log with delivery status per message
  • Inbound log of every customer message
  • Daily and monthly summaries for usage tracking
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💳 Credit Balance & Reload History

Messenger runs on its own dedicated credit balance, separate from SMS and WhatsApp — with a full reload history so accounts stay auditable.

  • Dedicated Messenger balance — never mixed with other channels
  • Complete reload / top-up history
  • Sending pauses safely when balance is insufficient — it can never go negative
See pricing & credits →
How the Features Work Together

One Enquiry, End to End

Follow a single customer message through the module — every feature plays its part, and everything is logged automatically.

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📩
Customer messages your Page Inbound webhook fires — message logged in the inbound report. Free of charge.
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Chatbot replies instantly Keyword rules and welcome message answer in seconds — charged per message.
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🧑‍💻
Agent takes over in the inbox Full history visible — reply with text, images or files from the unified inbox.
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📊
Everything is reported Outbound, inbound, daily and monthly reports — plus charges on your dedicated balance.
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📄
Follow up at scale Use personalised CSV sending or the API to follow up with every interested customer.
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How billing works: only outgoing messages are charged — per message, including automatic chatbot replies. Incoming customer messages are free, and messages are only charged once accepted for delivery. Full pricing details →

See It Working on Your Own Page

Activation takes one guided session — we walk you through the connection screen by screen.

Activate Messenger → How to Get Started