WhatsApp API for
E-Commerce Malaysia
Malaysian online stores and e-commerce businesses use WhatsApp to increase conversion, reduce abandoned carts, automate order updates, and build loyal customer relationships at scale.
WhatsApp for E-Commerce Businesses
Order Confirmation
Automatically send order confirmation with order number, items, total, and expected delivery. (Utility — RM 0.12/msg)
Shipping & Tracking Updates
Notify customers at each shipping milestone — dispatched, in transit, out for delivery, delivered.
Delivery Confirmation
Confirm delivery with a photo or signature reference and invite post-purchase feedback.
Abandoned Cart Recovery
Re-engage shoppers who added items but didn't checkout with a personalised reminder. (Marketing — RM 0.50/msg)
Payment Confirmation
Confirm successful payment and reassure customers their order is being processed.
Promotional Broadcasts
Flash sales, seasonal campaigns, and loyalty member-exclusive offers to opted-in customers.
Post-Purchase Review Request
Request product reviews after delivery with a direct link to your store review page.
Return & Refund Updates
Keep customers informed through the entire return and refund process automatically.
24/7 Order Support Chatbot
Handle "where is my order?" and common queries automatically without human agents.