Multi-Agent WhatsApp Shared Inbox
Your entire customer service team — in one WhatsApp number. Assign conversations, track response times, collaborate with internal notes, and never let a customer message go unanswered.
Multi-Agent Support
Chat Assignment
Internal Notes
Performance Reports
Multi-Agent
One Number. Your Whole Team.
With WhatsApp Business API, multiple agents can manage conversations simultaneously under a single business number. Customers always message the same familiar number — and your team handles it collaboratively behind the scenes.
- Multiple agents on one WhatsApp business number
- Auto or manual chat assignment based on rules
- Internal notes visible only to your team (not customers)
- Chat labels and tags for organisation and filtering
- Response time tracking and SLA alerts
- Full conversation history across all agents