WhatsApp AI Automation
in Action
See exactly how WhatsApp Business API automation works for real Malaysian businesses. These example conversations show AI Reply answering customers 24/7, AI journeys running multi-step processes, and forms collecting information inside the chat, with no app switching.
Two Tools, Different Jobs
AI Reply answers questions from your own knowledge base. The AI Journey Builder runs multi-step processes: it collects details, calls your systems and routes customers. Most businesses use both together.
WhatsApp AI Reply
Answers free-text questions 24/7 in Bahasa Malaysia, English or Chinese, using only the information you provide. Best for FAQs, product questions and support.
AI Journey Builder
Builds multi-step journeys that ask questions, call your systems, branch on answers and route to the right person. Best for order look-ups, lead qualification, bookings and campaigns.
AI Conversation Examples
Example conversations handled automatically, any time of day. Each one is labelled with the tool that runs it.
24/7 Product & FAQ Answers
AI Reply answers from your knowledge base, with no staff needed.
Lead Qualification
An AI journey asks the right questions, saves the answers and routes hot leads to sales.
Order Tracking & Support
An AI journey checks your order system and replies with the live status.
In-Chat Form Use Cases
Structured forms inside WhatsApp — the customer taps and selects instead of typing. Perfect for collecting accurate information.
Appointment Booking
Customer books a slot through a guided form — no phone calls needed.
Lead Capture Form
Collect structured enquiry details that drop straight into your CRM.
Feedback Survey
Collect ratings and reviews after a purchase or visit — high response rates.
Build It Yourself, or We Build It
AI Reply takes minutes to set up in your portal, and you can build journeys yourself too. If you'd rather we did it, here's how our done-for-you service works.
Tell Us Your Needs
Share your common customer questions, the info you need to collect, and your business workflow. We map out the automation.
We Design the Flow
Our team builds the chatbot conversation logic and designs the WhatsApp Flow screens — in your languages and brand tone.
Test Together
You test the chatbot and flows on your own number. We refine the responses and form fields until you're happy.
Go Live
Your automation goes live. Optionally connect it to your CRM or system so captured data flows automatically.