WhatsApp AI Chatbot & Auto-Response
Deploy an intelligent AI agent that handles customer queries 24/7 — in Bahasa Malaysia, English, and Chinese — with seamless handoff to your human team when needed.
Intelligent Automation, Human-Level Responses
Our WhatsApp AI chatbot uses Natural Language Processing (NLP) to understand what customers actually mean — not just keyword matching. It handles 80%+ of common queries automatically, freeing your team for high-value conversations.
- Understands free-text queries in BM, English & Chinese
- Custom knowledge base trained on your FAQs & products
- Escalates to human agents seamlessly when needed
- No coding required — configure via web dashboard
- Works within WhatsApp 24-hour Service message window
- Appointment booking, order lookup, lead capture built-in
What Your AI Chatbot Can Handle Automatically
Order Tracking
Customer asks about order status — bot fetches real-time info and replies instantly.
Appointment Booking
Customers book, reschedule, or cancel appointments directly in WhatsApp chat.
FAQ Handling
Answer your top 50+ frequently asked questions without human intervention.
Lead Qualification
Collect name, email, budget, and requirements before routing to your sales team.
Payment Reminders
Send automated payment due reminders and confirm receipt of payments.
Post-Purchase Support
Handle returns, exchanges, delivery queries, and warranty claims automatically.
Appointment Reminders
Remind patients or clients of upcoming appointments and collect confirmations.
Survey & Feedback
Collect customer satisfaction scores and feedback after every interaction.
Product Recommendations
Suggest relevant products based on customer query or purchase history.