NEWLet AI answer your WhatsApp, 24/7
Instant, accurate replies from your own product and service information. Your team steps in only when needed.
1. Products & pricing
2. Delivery & installation
3. Store info
4. Talk to our team9:41 PM
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An AI Assistant That Knows Your Business
Everything is set up in your portal: fill in your information, test it, and switch it on.
Answers 24/7 in seconds
Customers get a reply in about 1–3 seconds, day or night, weekends and public holidays included.
Answers only from your knowledge
The AI replies from the products, prices and FAQs you enter. If the answer isn't there, it sends your own "our team will get back to you" message instead of guessing.
English, Bahasa Malaysia & 中文
Replies in the language the customer writes in, or fix one language if you prefer.
Multiple topics, automatic menu
Create a knowledge base for each product or department. Customers who say "Hi" get a numbered menu built from your topics.
Smooth handoff to your team
Customers choose "Talk to our team" or type words like "agent" or "staff". The AI stops and your team continues in the Conversation inbox.
Steps back when staff reply
When your staff answer a customer, the AI pauses for that customer for as long as you choose, so it never talks over your team.
Customers can return to the menu
Typing "MENU" (or "EXIT", "0") brings the AI menu back at any time.
AI working hours
Run the AI 24 hours, or only at set hours, with a custom message for outside those hours.
Test before going live
A built-in simulator lets you chat with your AI in the portal. Nothing is sent to customers.
Reply log & "couldn't answer" list
See every question and answer. The list of questions the AI couldn't answer shows you exactly what to add next.
Ready-made starter kit
Start from sample topics and FAQ templates, fill in your details and switch on. Import FAQs in bulk from a CSV file.
Short, WhatsApp-friendly answers
One clear message per question, with bold text and lists where helpful. "OK" and "thanks" don't trigger a reply.
What Your Customer Sees
- The customer says hiThe AI sends your greeting with a numbered menu of your topics, for example: Products & pricing, Support, General info, Talk to our team.
- They pick a topic, or just askFor example: "How much is the Pro plan?" There's no need to go through the menu first.
- The AI answers from your informationIn a few seconds, in the customer's language.
- Not in your information?The customer gets your fallback message, such as "Our team will get back to you shortly", and the question appears in your "couldn't answer" list.
- They want a personThey choose "Talk to our team" or type "agent". The AI stops and your team takes over. The customer can type "MENU" to come back to the AI.
Several quick messages sent together ("hi" … "price?" … "for 2 units") are read together and answered once.
Live in 5 Steps
You need a WhatsApp Business API number with iwsapp.my. We activate AI Reply for your number, and the AI Reply menu appears in your portal.
| Step | What you do | Details |
|---|---|---|
| 1 | Create your knowledge | Add topics (for example Products, Support, General) and entries: questions and answers, price lists, policies. Start from the sample starter kit, or import FAQs from a CSV file. |
| 2 | Set your messages | Business name, greeting and menu, fallback message, handoff message, reply language, and optional AI hours with an outside-hours message. |
| 3 | Test | Chat with your AI on the Test AI page and see which information it used. Adjust your entries until the answers look right. |
| 4 | Switch on | Turn AI Reply on. Incoming WhatsApp messages are answered from then on. |
| 5 | Improve | Check the AI Reply Log each week, and add answers for the questions it couldn't answer. |
Built-in checks stop you switching on an empty or unfinished setup. Sample entries that still contain placeholder text are skipped until you fill them in. Prefer us to set it up with you? Talk to our team.
You Stay in Control
The most common worry about AI is that it will say something wrong. Here's how AI Reply prevents that.
No extra AI fee
The AI itself is included. Each AI reply is sent as a standard WhatsApp service message and charged at your normal service message rate for your country. Greetings, menus and handoff messages are one message each. Messages like "ok" or "thanks" don't trigger a reply.
What AI Reply Answers by Industry
| 🛍️ Retail & e-commerce | Product details, prices, stock policy, delivery areas and fees, return and exchange policy, payment methods, store locations. |
| 🍜 F&B | Menu and prices, opening hours, outlet addresses, delivery partners, halal status, catering and event packages. |
| 🧰 Services & SMEs | Service packages and prices, service areas, how to book or order, what's included, warranty terms. |
| 🎓 Education & training | Course list, fees, schedules, intake dates, requirements, how to register. |
| 🏠 Property & automotive | Project or model information, price ranges, showroom hours and location, how to arrange a viewing or test drive. |
| 🩺 Clinics & wellness | Opening hours, services offered, general price list, location and parking, how to make an appointment. Booking itself is done by your staff or your booking link. |
| 💻 Software & IT support | Plans and pricing, setup steps, common troubleshooting, support hours, how to reach technical support. |
What AI Reply Doesn't Do
We'd rather you know this before you start.
- It doesn't look up live data, such as order status, account balances or stock levels, on its own.
- It doesn't make bookings or take payments by itself. It can share your booking or payment link if you add it to your knowledge base.
- It doesn't send marketing broadcasts. AI Reply only answers incoming messages; broadcasts use approved WhatsApp templates as usual.
- It works with WhatsApp Business API numbers on iwsapp.my, not with the free WhatsApp Business app or numbers hosted with another provider.
- It isn't a replacement for your team on complex or sensitive cases. Those are handed over.