Complete Guide

Streamlined WABA Onboarding

Our proven onboarding process ensures your WhatsApp Business API account is set up correctly and approved quickly. We handle the technical complexities while you focus on your business.

Verified Business Status

Get the green checkmark that builds trust with your customers and enhances your brand credibility.

Faster Approval

Our expertise with Malaysian business documentation speeds up the verification process significantly.

Dedicated Support

Get personalized assistance throughout the entire onboarding process from our WABA specialists.

Quick Setup

5-Step WABA Onboarding Process

Follow these steps to get your WhatsApp Business API account up and running

WhatsApp Business Account Setup

Create a WhatsApp Business Account using a dedicated phone number

Requirements

Dedicated mobile number
Valid and reachable number
Business registration documents
Company email address

What We Do

Number verification
Account creation assistance
Documentation preparation
Initial setup configuration

Pro Tip: This number must not be linked to any existing WhatsApp or WhatsApp Business account. Using a fresh, unused number ensures a smooth onboarding process and prevents verification issues.

Required Documentation for Malaysian Businesses

SSM Business Registration

Utility Bill (Address Proof)

Phone Number Verification

Verification & Approval

WhatsApp will verify your business. This step can take some time.

Verification Process

Business legitimacy check
Document authenticity verification
Compliance review
Use case evaluation

Timeline

Initial review: 2-3 business days
Additional docs (if needed): +2 days
Final approval: 1-2 business days
Total: 5-7 business days

Important: WhatsApp may request additional documentation to confirm your business's legitimacy. Respond promptly to avoid delays.

Verification Timeline Overview

Document Submission

Day 1

Initial Review

Day 2-3

Additional Docs (If Needed)

Day 4-5

Final Approval

Day 6-7

Configure Your WhatsApp Profile

Set up your business profile with key information

Profile Setup

Business name and logo
Contact details and address
Business description
Category and industry
Email and website links

Optimization Tips

Professional logo (512x512px)
Clear business description
Complete contact information
Accurate business category

Profile Preview Example

Optimize for Customer Engagement

Customize your settings for maximum customer engagement

Configuration Options

Business hours setup
Automated responses
Message templates
Quick replies
Away messages

Engagement Strategies

Chatbot integration
Human agent handover
Response time optimization
Customer segmentation

Available Configuration Options

Business Hours Set your operating hours

Automated Responses Instant replies to common queries

Message Templates Pre-approved message formats

Quick Replies Fast responses to frequent questions

Start Interaction with Customers

Begin communicating with customers through WhatsApp Business

Ready to Use Features

Send and receive messages
Answer customer inquiries
Provide customer support
Share media and documents
Broadcast messages

Best Practices

Respond within 24 hours
Use professional language
Personalize conversations
Follow WhatsApp policies

Success Tip: Monitor your response times and customer satisfaction. Use WhatsApp Business API analytics to track performance and optimize your communication strategy.

Expert Onboarding Support

We guide you through every step of the WABA onboarding process

Documentation Assistance

We help prepare and verify all required business documents for Malaysian companies.

Fast-Track Approval

Our expertise with the approval process helps reduce waiting times significantly.

Technical Setup

We handle all technical configurations and API integrations for you.

Training & Guidance

Comprehensive training on using WhatsApp Business API effectively.

WABA Onboarding Process