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Step-by-Step WABA Implementation for Sending Links

Complete Guide to Setting Up WhatsApp Business API for Link Sharing in Malaysia, Indonesia, and Singapore

7-Step Process
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Guide

Complete WABA Implementation Guide for Southeast Asia

Implementing WhatsApp Business API for sending links in Malaysia, Indonesia, and Singapore requires careful planning and execution. Follow this comprehensive step-by-step guide to ensure seamless integration and optimal performance.

Official WhatsApp Partner

We are an official WhatsApp Business Solution Provider for Southeast Asia

Technical Expertise

Full technical support for API integration and configuration

Regional Compliance

Ensured compliance with Malaysia, Indonesia, and Singapore regulations

WABA Implementation Process Flow

7-Step Implementation Process

Follow these steps to successfully implement WABA for sending links in Southeast Asia

1

Set Up WhatsApp Business Account

Register and verify your business account for Southeast Asia

Registration Process

  • Business documentation collection
  • Official company registration
  • Phone number provisioning
  • Business profile setup

Verification Requirements

  • SSM/ACRA business registration
  • Company address verification
  • Director identification documents
  • Business category selection
Pro Tip: Have your business registration documents (SSM for Malaysia, SIUP for Indonesia, ACRA for Singapore) ready to speed up verification.
2

Get Access to WhatsApp Business API

API application and technical configuration

Application Process

  • Submit business use case
  • Describe message templates
  • Provide volume estimates
  • Compliance documentation

Technical Configuration

  • Server setup and configuration
  • Webhook implementation
  • SSL certificate installation
  • API endpoint configuration
Webhook Configuration Example:
// Webhook endpoint for incoming messages
app.post('/webhook/whatsapp', (req, res) => {
  const { messages } = req.body;
  // Process incoming messages
  processMessages(messages);
  res.status(200).send('EVENT_RECEIVED');
});
3

API Integration with Your Existing Systems

Connect WABA with your business infrastructure

CRM Integration

Connect with Salesforce, HubSpot, Zoho CRM

  • Automatic contact creation
  • Conversation history logging
  • Lead qualification automation

E-commerce Platforms

Integrate with Shopify, WooCommerce, Magento

  • Order status updates
  • Shipping notifications
  • Product catalog sharing

Custom Applications

Build custom integrations and workflows

  • REST API integration
  • Custom webhook handlers
  • Workflow automation
Pro Tip: Use our WhatsApp Business API to integrate messaging functions into your CRM, e-commerce, or custom applications. Integration is handled by your internal team or developer for full flexibility and control.
4

Create and Approve Message Templates

Design and submit templates for link sharing

Template Categories

Utility Messages Authentication Marketing Service Updates
Sample Link Sharing Template:
Order Tracking Update
Hello {{1}}, your order {{2}} has been shipped and is on its way! Track your package here: {{3}}
Thank you for shopping with us!

Template Requirements

  • Clear call-to-action
  • Relevant parameter placeholders
  • Compliance with WhatsApp policies
  • Proper header/body/footer structure
5

Implement Interactive Features

Add engagement elements to your link messages

Quick Replies

Pre-defined response options for faster customer interaction

"Track Order", "Get Support", "View Products"

Call-to-Action Buttons

Direct links to websites, apps, or specific actions

"Visit Website", "Download App", "Make Payment"

Interactive Lists

Structured menu options for complex customer journeys

Product categories, service options, support topics
6

Send WABA Messages

Start sending links through automated and manual channels

Automated Sending

  • Trigger-based messages
  • Scheduled campaigns
  • Drip marketing sequences
  • Event-triggered notifications
// Automated order tracking message sendWhatsAppMessage({ to: customerPhone, template: 'order_shipped', parameters: [customerName, orderNumber, trackingLink] });

Manual Sending

  • Customer support responses
  • Personalized communications
  • Ad-hoc promotions
  • One-time announcements
7

Monitor and Optimize

Track performance and continuously improve

Key Performance Metrics

High
Delivery Rate
High
Open Rate
High
Click-Through Rate
High
Conversion Rate

Optimization Strategies

  • A/B test message content
  • Optimize sending times
  • Personalize message parameters
  • Segment audience for targeting

Implementation Timeline

Typical timeline for WABA implementation in Southeast Asia

Day 1-2

Account Setup & Verification

Business registration, documentation submission, and initial verification

Day 2-3

API Configuration

Technical setup, webhook configuration, and system integration

Day 3-4

Template Creation & Approval

Design message templates and submit for WhatsApp approval

Day 4-5

Testing & Quality Assurance

Comprehensive testing of all features and integration points

Day 5

Go Live & Monitoring

Launch production environment and begin performance monitoring

Expert Implementation Support

We provide comprehensive support throughout your WABA implementation journey

Dedicated Implementation Manager

Personal project manager to guide you through each step of the process

Technical Integration Support

Expert developers to assist with API integration and custom development

Template Approval Assistance

Guidance on creating compliant templates that get approved quickly

Compliance & Security

Ensure compliance with regional regulations and data protection laws

Ready to Implement WABA for Link Sharing?

Start your WhatsApp Business API implementation today with our expert guidance and comprehensive support for businesses in Malaysia, Indonesia, and Singapore.

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Free Implementation Assessment
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