WHATSAPP BUSINESS API · PORTAL HELP
From your first template
to everyday conversations.
Practical WhatsApp user guides for your team. Follow the portal steps to prepare messages, personalise a batch, reply to customers and check the results—no coding needed.
What would you like to do?
Start with a single test message, then move on to the tools your team needs. These guides cover the WhatsApp Business API section of our shared messaging portal.
GUIDE 01
Create & send a template
Build a message, check approval and send it to a test recipient.
Read the guideGUIDE 02
Send personalised messages by CSV
Match your columns to template variables and check the batch before sending.
Read the guideGUIDE 03
Reply in the conversations inbox
Find a chat, choose the right sender and understand the reply window.
Read the guideGUIDE 04
Check reports & credit balance
Find message results, review activity and check credit for each business number.
Read the guideNot connected yet? Complete WhatsApp onboarding before following the sending guides. Keeping your existing WhatsApp Business App? Read about Coexistence and confirm your account setup with our team.
Using the portal or building an integration? These tutorials are for staff working in the web portal. If you are connecting a CRM, store or application, start with the Developer Hub and WhatsApp API documentation.
Why do the screenshots say iSMS? iSMS and iwsapp.my are operated by Mobiweb Sdn Bhd. The screenshots show our shared portal; these tutorials focus only on WhatsApp. They adapt the WhatsApp chapters of the original iSMS user guide . Menu labels and available features can vary by account. For SMS instructions, use the iSMS user guides.